Privacy Policy

Southern Ceramic Solutions, LLC

Southern Ceramic Solutions, LLC ("Southern Ceramic Solutions," "SCS," "we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact our business, request services, or communicate with us through Google Business Profile messaging and other communication platforms.

1. Information We Collect

We may collect the following information when you voluntarily contact or interact with our business:

  • Your name

  • Telephone number

  • Email address

  • Vehicle year, make, model, and condition

  • Information about services you request

  • Appointment and service information

  • Messages, inquiries, photographs, or other information you provide

Our website and third-party service providers may also collect certain technical information, including your IP address, browser type, device information, website activity, and cookies.

2. How We Use Your Information

Southern Ceramic Solutions may use collected information to:

  • Respond to customer questions and inquiries.

  • Provide information about our detailing and vehicle protection services.

  • Prepare estimates and service recommendations.

  • Schedule and confirm appointments.

  • Communicate about services requested or performed.

  • Provide customer support.

  • Improve our website and customer experience.

  • Maintain business and service records.

  • Comply with applicable laws and legal obligations.

We use customer information for legitimate business purposes related to providing our services.

3. Google AI-Powered Messaging

Southern Ceramic Solutions may use Google Business Profile's AI-powered messaging service to assist customers who contact us through Google Search or Google Maps.

This technology may automatically respond to general questions concerning our business, including:

  • Business hours and location

  • Services offered

  • General service information

  • Starting prices

  • Appointment inquiries

  • General ceramic coating and vehicle protection questions

AI-generated responses are provided for general informational purposes and do not constitute guaranteed pricing, a final estimate, or a confirmed appointment.

Requests requiring individualized estimates, vehicle evaluations, or additional assistance may be transferred to a Southern Ceramic Solutions representative.

Customer conversations may be processed by Google and its messaging service providers to facilitate these communications.

Southern Ceramic Solutions representatives may review and respond to customer messaging conversations.

Customers should not send sensitive information, including Social Security numbers, credit card numbers, banking information, or passwords, through business messaging.

4. Text Messages and Electronic Communications

When you contact Southern Ceramic Solutions through Google Business Profile messaging or other electronic communication channels, we may respond using those same channels.

Messages may be delivered through Rich Communication Services (RCS), SMS, or other supported messaging technology.

Standard carrier messaging or data rates may apply.

Business messaging is intended for responding to customer inquiries and providing information related to requested services.

We do not use Google Business Profile messaging to send unsolicited promotional messages.

Customers may stop receiving supported business messages by following available opt-out instructions or contacting us directly.

5. Sharing of Information

We may share information with trusted third-party service providers when necessary to operate our business.

These providers may include:

  • Website hosting and management services

  • Google Business Profile and Google messaging services

  • Communication and customer support platforms

  • Appointment scheduling providers, if used

  • Payment processing providers, if used

  • Website analytics and related technology providers

These services may process information in accordance with their applicable privacy policies and contractual obligations.

We may also disclose information when required by law or reasonably necessary to protect our rights, customers, or business.

Southern Ceramic Solutions does not sell customer personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.

Certain third-party services may collect technical information when you interact with our website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Information Security

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed completely secure.

8. Information Retention

We retain personal information only as reasonably necessary for business operations, customer service, recordkeeping, dispute resolution, and applicable legal requirements.

Retention periods may vary depending on the type of information and the services involved.

9. Your Privacy Choices

Customers may contact Southern Ceramic Solutions to:

  • Request information about personal information we maintain.

  • Request corrections to inaccurate information.

  • Request deletion of information, where applicable.

  • Ask questions about how their information is used.

  • Request that we stop sending optional marketing communications.

We will review and respond to these requests as appropriate and in accordance with applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Southern Ceramic Solutions is not responsible for the privacy practices or content of websites operated by other organizations.

We encourage customers to review the privacy policies of third-party services they use.

11. Changes to This Privacy Policy

Southern Ceramic Solutions may update this Privacy Policy periodically to reflect changes in business practices, technology, or applicable requirements.

Updated versions will be published on our website with a revised effective date.

12. Contact Information

For questions about this Privacy Policy or how we handle customer information, please contact:

Southern Ceramic Solutions, LLC

1595 Main Street
Fyffe, AL 35971

Phone: (256) 440-1520

Website: SouthernCeramicSolutions.com